Welcome to Pocoyo World (the "website" or the .site.). The Site is operated and presented to users in all locations by Zinkia Entertainment, S.A. of calle Infantas 27, 1st floor, 28004 Madrid, Spain (.Zinkia.). Please find below Zinkia ´s corporate information as required by the Spanish legislation:
Tax ID (C.I.F.): A-82659061
Registered at the Commercial Registry of Madrid, Volume 15.359, Sheet 75, Page M-257615
This Privacy Policy covers use of information collected by Pocoyo World.
We are committed to providing a fun, entertaining, and safe website for people of all ages. We are dedicated to safeguarding any personal information collected on the Pocoyo World website. We ensure that our privacy policy and our information practices adhere to the Spanish Personal Data Protection Laws, applicable European Union Data Protection legislation, and other applicable data privacy laws and all other applicable legislation.
To help ensure a rewarding online experience for our visitors, we provide you with this Privacy Policy that describes the information practices of the Pocoyo World website (www.pocoyworld.com), including how we collect, use and disclose personal information.
1.The Information We Collect
As described in this Privacy Policy, we directly collect from child users during our initial registration process a parent's or guardian.s email address, the child's account name, and the child's password. When a Pocoyo World child registrant acquires a paid membership, we may collect additional personally identifiable information ("PII") from the registrant's parent. The types of PII that may be collected at that time include the parent's or guardian.s full name, email address, and credit card or bank account billing information including mailing address. The Pocoyo World website does not condition a child's participation in an online activity on the child providing more personal information than is reasonably necessary for that activity.
The Pocoyo World website requires child users to provide a parent's or guardian.s valid email address in order to register on the website. We use this information to send the parent a message that can be used to activate the Pocoyo World account, to notify the parent about our privacy practices, to send the parent communications either about the parent.s and child.s Pocoyo World accounts or about features of our website, and for the other purposes described in this Privacy Policy. This email address is correlated with the account user name.
We may also request a user name and email address when a user submits a form through the "Contact Us" portion of the Pocoyo World website so that we may respond to the inquiry. We collect the e-mail address for the sole purpose of responding directly on a one-time basis to a specific inquiry.
For some of our online activities - such as polls or surveys - we may ask users to provide information that is not personally identifiable, such as country of residence or a visitor's favorite color. We also enable users to chat online through our website, but we take measures so that users cannot communicate personal information through this chat function. These measures include filters and live moderation. Nonetheless, if you use the chat function within this website and disclose personally identifiable information, you should be aware that such information could be read, collected or used by other users. We are not responsible for the personally identifiable information you choose to submit through the chat function. Finally, we may offer blogs or other Public Forums (as defined in the Terms of Use governing the website (the "Terms of Use")), as well as other features in which you may provide us with Submissions (as defined in the Terms of Use), but we take measures, including live moderation, so that users cannot communicate personal information through these Public Forums. If you use a Public Forum on this website, and disclose personally identifiable information, you should be aware that such information could be read, collected or used by other users. We are not responsible for the personally identifiable information you choose to submit in these Public Forums.
Additionally, when visitors come to our site, we may passively collect certain non-personally identifiable computer information, such as the type of computer operating system (e.g., Windows XP or Mac OS), the user's IP Address, the web browser (e.g., Netscape, Internet Explorer) being used, the frequency with which guests visit various parts of our sites, and information regarding the Internet service provider, in order to make our sites more interesting and useful to you and for various purposes related to our business. We may collect this non-personally identifiable information through the use of software technologies such as unique identifiers or "cookies." Cookies are small text files that we place in visitors' computer browsers to store their preferences. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Web experience smoother, and some of our services may not function properly.
Finally, we collect financial information as set out in Section 5 of this Privacy Policy. We do not use this financial information for any purpose other than processing payments to Pocoyo World. The financial information that you enter to purchase a membership is not stored by Pocoyo World, but, instead, is retained by our payments processing vendor for the purpose of processing credit card payments made to Pocoyo World.
If personal information is not provided to us, then Pocoyo World may not agree to Pocoyo World membership and may not be able to provide access to certain content and functionality on the Pocoyo World website, or to provide other information, products or services which may be requested.
2.Use, Disclosure, and Storage of the Information
In addition to the purposes described in Section 1, we may actively collect and use email addresses and user names to track usage and to ensure users are following the site's Terms of Use. In addition, we may use an email address and user name to ban a user temporarily or permanently from the Pocoyo World website if that user engages in inappropriate conduct on the site. We may also use email addresses and user names to enable parents to review PII that the children have submitted to the Pocoyo World website and to provide notification regarding the site, such as any future amendments to this Privacy Policy. We also may use information in the aggregate to analyze site usage, as well as to offer products, programs, or services.
We may disclose information where we are required to do so by law, for example, in response to a court order or a subpoena, or where we disclose information to service providers or other group companies who provide support for the operations of our website and who do not use or disclose the information for any other purpose. To the extent permitted by applicable law, we also may disclose PII in response to a law enforcement agency's or other public agency's (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the security or integrity of our website, or enable us to take precautions against liability.
If we sell all or part of our business or make a sale or transfer of our assets or are otherwise involved in a merger or business transfer, we may transfer PII to a third party as part of that transaction, to the extent permitted by applicable law.
Finally, we may transfer PII and store it outside of the jurisdiction in which a member of Pocoyo World is located. As set out above, Pocoyo World is operating from Spain, which is recognized as a country providing an adequate level of protection by the European Commission, so that the information we collect will be processed and stored there.
3.Collection of Information for Third-Party Sites and Sponsors
We do not allow third-party companies to solicit or advertise to our users. Our intention is to keep Pocoyo World where your child may access free from any of this sort of direct advertising. Nevertheless we may provide you, but not your child, information regarding the products manufactured by our licensees related to the way our promotional material operates which allow additional benefits within Pocoyo World (as an example, means of redemption of vouchers or promotional cards)
4.Security
The security of your personal information is important to us. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. When you enter sensitive information, such as your credit card number, or our membership subscription form, we encrypt that information using secure socket layer technology (SSL).
5.Financial Information
As noted in Section 1, if you decide to purchase a membership, the parent's full name, email address, tax identification number, credit card or bank billing information including mailing address will be required at the time of purchase. That information is not stored by Pocoyo World, and, instead, is collected and stored by our payments processing vendor for the purpose of processing payments made to Pocoyo World. That information is safeguarded with appropriate security, and it will not be used for other purposes. Furthermore, our payments processing vendor has agreed to maintain the confidentiality, security, and integrity of the personal and financial information it obtains from the Pocoyo World website, and only to use this information on our behalf. Our financial institution is bound by all applicable privacy laws relating to the provision of financial services.
6.Right of Access, Amendment, Deletion and Objection to Information Collection and Retention
You may exercise your right to access, amend, delete and object to the information collection as set forth in the Spanish Personal Data Protection Law. Please contact us in writing to our address in calle Infantas 27, 28004 Madrid, Spain or our email pocoyoworld@zinkia.com if you would like to access the PII that we have collected online from you or your child, correct factual errors in such information, request to have this information deleted, or request that we no longer collect or maintain such information.
Please be sure to include your email address and a telephone number where we can reach you. To protect you and your child's privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about you or your child.
7.A Final Note to Parents
The Internet offers a world of opportunity for children. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit the GetNetWise.org site and look through the "Kids Safety" section together. Your efforts to instill responsible information practices will help steer your children to age-appropriate sites and will go a long way toward ensuring that your children have enriching experiences online.
8.Effective Date
The privacy policy set out above is effective as of 15 September 2009, and applies to all information previously obtained by Pocoyo World. We reserve the right to change the privacy policy at our sole discretion. Pocoyo World users will be informed of any such change by us posting a new privacy policy on the Pocoyo World website and the effective date of any change of privacy policy will be clearly marked. As required by law, we will not use PII in ways that are materially different from the ones described in this Privacy Policy without also providing notification of such practices and obtaining consent to any such different uses. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.